Terms of service

Using GENOMOUS

By using GENOMOUS, you agree to these terms and our privacy policy. You must be at least 18 and authorized to act for any organization you represent. Keep your account and access keys secure. You are responsible for activity you authorize and for choosing the correct client workspace before uploading or sharing content.

Your content and rights

You retain your rights in the content you provide. You give GENOMOUS and its service providers permission to process that content as needed to perform your requests, store your work and operate the service. Upload only material you are entitled to use. Obtain any necessary consent for a person’s image, voice or personal information.

Generated results may not be unique, accurate or eligible for intellectual-property protection. Rights and permitted commercial use may also depend on the selected model provider. Review every result before publishing, particularly identities, claims, trademarks, likenesses and regulated content.

Acceptable use

Do not use the service for unlawful content, fraud, exploitation, non-consensual intimate imagery, deceptive impersonation, unauthorized access or attempts to bypass usage controls. Respect third-party rights and the applicable policies of connected providers. We may restrict content or access to investigate abuse and protect users.

Generations, tools and approvals

Model availability, settings, queue times and output quality can change. A generation quote applies to the displayed request and expires after the period shown. Approving a quote or an agent budget permits the corresponding work within that allowance. Changing the model or inputs requires a new quote. Do not retry a request with an unresolved submission status until its outcome has been reconciled.

GENOMOUS is an independent platform. A subscription to Higgsfield or ChatGPT does not itself grant GENOMOUS credits. Provider website promotions and unlimited allowances do not apply to API or MCP work unless explicitly stated in a GENOMOUS offer.

Plans, payments and credits

When paid checkout is available, the plan page and PayPal approval show the amount, currency, billing interval and renewal terms before you agree. Subscriptions renew automatically until cancelled. Annual plans are charged for the stated annual total; an equivalent monthly price is a comparison, not monthly billing.

Credits are service usage units, not cash, deposits or transferable currency. The balance, deductions, expiry and any top-up terms are shown in billing. Subscription credits and purchased top-ups may have different validity periods. Credits are reserved before work starts and settled according to the displayed pricing terms. Media-generation requests and usage-based reservations with an uncertain provider outcome remain reserved while we reconcile them.

Where a fixed GENOMOUS service fee is offered, the quote shows its credit price and completion deadline. An initial agent request, each follow-up instruction and enabled audio or voice operations may have separate fees. A confirmed successful operation charges its quoted fee. An agent invocation can complete with unfinished deliverables or outputs that still need review; its service fee still applies.

A confirmed failure or cancellation of a fixed-fee operation releases its fee reservation. A cancellation request alone does not confirm that outcome. Once the quoted deadline passes with the outcome unconfirmed, reconciliation releases the reservation without charging that fee, and a later result does not cause a new charge. Separately approved media generations follow their own quoted charges. Releasing service credits does not create a monetary refund of a subscription payment.

Cancel a subscription through billing or your PayPal automatic-payment settings to stop future renewals. Cancellation does not automatically refund previous charges. See our refund policy. We will show revised terms before you accept a plan change.

Team access and external services

Organization owners are responsible for invitations, client permissions and member activity. Removing a member stops future access but cannot recall material already downloaded. Third-party services may require separate accounts, payment, authorization and terms. Publishing paid advertising requires a separate supported connection and explicit approval of the advertising spend.

Availability and responsibility

We work to keep GENOMOUS available, but interruptions and provider failures can occur. Keep your own copies of important final work. AI results require human review; do not rely on them as professional advice or a guarantee of campaign performance. Nothing in these terms excludes rights or obligations that applicable law does not allow us to exclude.

Ending access and updates

You can stop using the service and cancel renewals at any time. Contact us for account-wide closure or data requests. We may suspend access for unpaid charges, a material breach or a security issue, taking applicable law into account. Changes to these terms will be dated here; material changes to paid services will be communicated before they apply.

Operator and contact

Genomous · Sechterman 17, Avihail 4219000 · IL

support@genomous.ai